Fortinet Technical Support Engineer 

United States, California, Sunnyvale 

412948446

As a Technical Support Engineer, you will:

• Provide technical support to customers, field engineers and partners
• Prioritizes customer needs, acts and responds appropriately
• Diagnose, validate and deliver solutions to customer incidents
• Provide appliance system failure troubleshooting and debugging
• Conducts research to find answers to questions and solutions to problems
• Document all technical inquiries
• Develop and review content for knowledgebase
• Lab work to validate product releases and recreations of customer issues

A highly motivated customer centric individual to work in a multi-tiered support team assisting customers with “FortiNAC” questions, configuration, and break fix issues. We encourage you to apply for this position if you have the following qualities:

• Bachelor’s Degree in Information Systems or like field
• 3 years of experience working as a Support Engineer
• Knowledge of networking in multi-vendor environments
• Experience in security policies and procedures, network access control, firewalls, IP networks, routing, switching, wireless, authentication services, end stations, or other network security devices
• Experience with Linux appliance-based solutions
• Spanish is a plus
• Demonstrated skills at working within a team environment
• Positive and consistent customer support and service attitude
• Ability to establish technical credibility with customers
• Ability to multi-task multiple customer incidents
• Ability to troubleshoot heterogeneous environments
• Excellent listening, verbal and writing skills
• A passion for problem solving and executing a customer issue resolution plan

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.