Microsoft Director Customer Experience Insights 

United States 

411462852

Required/Minimum Qualifications

• Bachelor’s degree in marketing, Business, Statistics or related field AND 10+ years’ experience in consulting, change management, project management, customer insights, market research, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
• OR equivalent experience.
• 2+ years people management experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 15+ years’ experience in consulting, change management, project management, customer insights, market research, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
  • OR master’s degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 12+ years’ experience in experience in consulting, change management, project management, customer insights, market research, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management

• 5+ years of people management experience
• 4+ years of business insights experience within B2B SaaS/tech
• Experience working with or designing research for and conducting insights work for senior business decision-makers in the technology category.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Provide Actionable Insights: Synthesize research and analysis with industry expertise to uncover valuable information and translate it into clear, actionable recommendations.
• Research Projects: Contribute to the design of qualitative and quantitative research projects to understand business and customer needs, preferences, and trends.
• Stakeholder Collaboration: Work closely with cross-functional teams to integrate insights into strategic planning and execution.
• Present Findings Effectively: Communicate research findings compellingly and persuasively, using data visualization and storytelling techniques. Present findings and recommendations to senior leadership, translating complex data into clear, actionable insights
• Innovation: Stay abreast of industry trends and emerging technologies to continuously improve the insights practice.
• Present Findings Effectively: Communicate research findings compellingly and persuasively, using data visualization and storytelling techniques. Present findings and recommendations to senior leadership, translating complex data into clear, actionable insights
• Be a Trusted Advisor: Build strong relationships with stakeholders, offering guidance and expertise on trends, customer behavior, and competitive landscape and opportunities for improvement.
• Collaborate Cross-Functionally: Work closely with teams across the organization, such as engagement, strategy, strategic programs and business teams to align research with business goals.
• Champion the Customer: Advocate for the customer's perspective, ensuring their needs and preferences are considered in decision-making.
• Drive Strategic Planning: Be a compelling thought leader who can help drive us toward positive differentiation in the customer experience.
• Strategic Thinking: Possess strong business acumen and the ability to translate data into actionable insights
• Other
  • Embody our