JPMorgan Internal Strategy Process Consulting Lead 

United States, Illinois, Elgin 

410610487

Job Summary

Your ability to innovate, adapt to change, and manage tasks effectively will be essential in driving service-delivery improvement and achieving our departmental objectives, ultimately propelling the firm toward a state of operational excellence.

Job responsibilities

• Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.
• Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
• Collaborate with LOBs and IT teams to evaluate existing technology ecosystems to identify/optimize platforms and tools that align with business objectives and drive digital transformation.
• Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges
• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
• Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
• Lead one or more client projects, including managing multiple associates across several workstreams and developing team members both formally and informally, including serving as a mentor.
• Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions.
• Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions

Required qualifications, capabilities, and skills

• 7+ years of experience in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction.
• Bachelor’s degree from an accredited institution
• Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement.
• Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department.
• Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems.
• Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.
• Self-motivated and executes deliverables with speed and precision
• An dedicated learner with a strong commitment to skill development and a genuine curiosity for acquiring new knowledge.
• Ability to travel up to 10%

Preferred qualifications, capabilities, and skills

• 10+ years work experience, including management consulting experience
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.
• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
• Exposure to Tableau, Alteryx, or similar systems
• Project Management experience