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Bank Of America GCIB / GM KYC Support VP United States, Texas, Fort Worth 408996473
The Function
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.
The Role
The KYC Client Outreach Support teams oversee delivery of Front Line Unit (FLU) process delivery including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.
Role Responsibilities:
Support the delivery of a formalized remediation programs from a FLU perspective, adhering to Bank requirements
Administer the collection, consolidation and feedback of policy observations made by clients as part of ongoing improvement of Bank processes and industry practices
Support the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks
Support the monitoring and escalation of any issue remediation concerns or challenges
Assist in the administration of the FLU governance framework as it relates to KYC requirements
Support the drafting and coordination of documenting processes and formal guidelines as they relate to Outreach and associated FLU processes
Support ad hoc reporting as it relates to Outreach performance, delivery and output
Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
Support the design and delivery of cultural and people Initiatives and org health where needed
Embrace a collaborative and output oriented culture
Required Skills:
Bachelor's degree or equivalent work experience
4+ years experience of governance, control, risk, financial or process oversight in a role crossing multiple time zones within the financial services industry
Excellent interpersonal skills for motivation, collaboration and encouragement
Professional Demeanor: Demonstrating patience, composure, and positive attitude.
Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
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