Roles and Responsibilities
- Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection to ensure that customer requirements are met
- Establish and maintain communication with the appropriate individuals throughout the process (Installation Team, Finance, Logistics…)
- Order entry and backlog quality. Implement changes as required for each project followed. Optimize sales transfers
- Monitor the customer plan versus actual to pro-actively reduce span in the order fulfillment and the on-time delivery of the equipment
- Ensure orders validation, compliance and approvals before order entry
- Confirm customer requested date and plan the backlog management
- Own and update timely key dates using local operating mechanisms and reports
- Reviews weekly business sales
- Set up contract review with finance and commercial operations teams
- Daily follow up of customer credit documentation and inventory
- Give shipping and billing instructions in accordance with contracts terms and conditions.
- Follow shipment, installation, application via reports
- Follow up on collections issues due to order operations
- Provide root cause on defect analysis
Required Qualifications
- Graduated from university
- Up to 2 years of experience
- This role requires understanding of Sales Operations/Order Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college
- Team player
- Committed to deliver
- Ability to use Systems and work in a matrix environment
- Desired Characteristics
- Strong oral and written communication skills. Ability to document, plan and execute programs.
- Project Management
- Transportation & Customs
- ERP Tools (eOM, Oracle, MyOrders…)
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.