Amazon Sr Operations Manager AGI-DS AGI DS 

United States, Massachusetts, Boston 

406556676

Key job responsibilities- Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.- Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of- Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys.
- Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes.

- Master's degree or MBA
- Familiarity machine learning.
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- Lean Six Sigma Black Belt certified