Ford Techlounge Guru 

United States, California, Irvine 

40632222

• Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices

• Provide operating system and application support to diagnose and resolve unique, non-recurring problems

• Reimage systems as required

• Identifies potential escalations and proactively alerts management as needed.

• Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified

• Recommend and/or performs upgrades on systems

• Work with procurement staff to purchase hardware and software

• Complete installation and testing of computers and peripherals within established standards and guidelines

• Provide basic support for mobile devices and printers

• Provide primary support to executive users

• Provide equipment move services

• Ensures configuration and inventory management database entries are complete and accurate

• Provides time / resource estimates for assigned tasks including time tracking activities

• Local travel as needed

• Perform other duties as assigned