Bank Of America Implementation Advisor 

United Kingdom, England, Chester 

405586225

Role Description:

The Implementation Advisor is responsible for providing a smooth onboarding experience, building trust and effective working relationships with clients whilst meeting the requirements of our Compliance and Operations business partners.

Responsibilities:

• You will implement treasury products and solutions for clients.
• You will take ownership of the end-to-end resolution of projects.
• You will conduct research using various bank systems to enable thorough and accurate responses to client enquiries.
• You will respond to enquiries received from clients and Sales partners.
• You will resolve conflicts while appropriately escalating concerns that may jeopardise client experience.

What we are looking for:

• You will be a highly organised individual who can manage complex projects.
• You will possess excellent customer service skills.
• You will have excellent oral and written communication skills.
• You will possess the ability to effectively build relationships with clients and internal stakeholders.
• You will have the ability to work in a fast-paced and high-volume environment.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.