Bank Of America Card Implementation Manager 

United Kingdom, England, Chester 

203349351

Role Description:

As a member of the EMEA Card Fulfilment team you will have the opportunity to deliver exceptional client service in a consultancy role that will afford you significant direct client exposure whilst also partnering with a range of internal business partners at various levels within the bank to deliver against client requirements. This exciting and varied opportunity will also allow you to work on large scale, challenging, and engaging projects with clear ownership of clients and deliverables.

Responsibilities:

• You will participate in global commercial card implementation projects requiring individuals with technical and project management skills to execute and lead them.
• You will be responsible for acting as the primary interface with clients to establish all connectivity between organizations.
• You will organise all internal and external project related activities to ensure a timely and smooth client implementation process.
• You will maintain close client interaction via phone, video conference, email and in person.
• You will work closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery.
• You will lead EMEA regional projects as part of a global project or a purely regional set of requirements for a range of clients.
• You will delegate tasks quickly and effectively to regional technical teams to ensure a timely and smooth client implementation process.

What we are looking for:

• You will have Commercial card experience.
• You will have Client facing experience.
• You will have excellent verbal and written communication skills, comfortable with high degree of direct client interaction.
• You will have a logical and analytical approach to tasks.
• You will have a positive and willing to learn approach.
• You will be a problem solver and possess analytical skills.

Skills that will help (optional):

• Project Management qualifications would be a plus.
• Experience in a sales-led environment would be a plus.
• Additional Language Skills (Spanish/French/German/Italian) would be a plus.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.