Citi Group HR Benefit Operations – Corporate Benefits Team Lead - C11 

Malaysia, Penang, George Town 

405034593

Key Responsibility Areas:-

• Responsible for directing and planning the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, , life insurance, travel and accident plan, flexible spending plan,

• Production Activity(e.g. Benefits Operations reviews, Headcount Reconciliation, Input Collation for Insurance, Mediclaim, Meal Card, Holiday Benefit, Car Allowance, LTA, NPS, Childcare / Creche, Proofing Substantiation, Audit readiness, Employee loans, over time, union employees corporate benefit plans )

• Accountable for coordinating and managing the entire corporate Benefits management function while meeting all accuracy, timeliness, satisfaction and NPS metrics.

• Customer Activity (e.g. Interacting with Vendors, Employees, Stakeholders, Senior Management)

• Coordinate transfer of data to Payroll team as monthly input as per Payroll Calendar for Meal Card, Insurance Deductions, Reimbursement claims & other benefit inputs.

• Gather employee data, reconcile the new joiners, leavers, transfers details monthly & send the input to vendors as per timelines agreed.

• Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards

• Escalates issues on time and ensuring all stakeholders are kept regularly informed of progress to closure.

• Regular and timely liaison with HR Benefit Pillar , HR Partners & HR Teams across cluster on special corporate benefits instructions and other requests for key stakeholders.

• Timely redressal of the employee queries

• Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. Contribute to a culture of continuous improvement within HR Ben OPS to support achievement of productivity goals.

• Accountable for preparing the monthly reconciliation as part of the corporate benefit operation activities and report and other global data requirements

• Support SD in Vendor Governance, Ops Management and SLA Management, Recurring Business Reviews

• Accountable for ensuring the processes are aligned with Global and Regional Best Practices

• Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries

• Performs other related functions that may be assigned from time to time, or as deemed necessary by the business

• Provide guidance and knowledge to new team members as and when required.

• Monthly Corporate Benefit Dashboard.

• Knowledge Articles , Citi For You content and ESS portal are updated to enhance the active employee experience and minimize the enquires over email and SNOW

• Audit open Item inventory and review legacy open items in balance sheet and follow up till closures.

• Acquire necessary controls and self-drive Benefits Operations to deliver from the front

• Prioritizing and exploring the vendor leveraging to simplify process owned and supervised by him/her to enhance the experience

• Ensure efficient daily huddle with India team on key open items from compliance, control and escalations perspective are discussed and closed.

• Supervising C09 and C 10 level team member and give them positive feedback to step-up with ownership.

• Ensure SOP/ OPM are up to date on real time basis so that future Audit and process transitions are progressed efficiently.

Qualifications:

• Strong knowledge of payroll and Benefits program.

• Must have at least 7 to 10 yrs. experience in managing corporate benefits

• Must have experience in managing headcount more than 12K employees.

• Should have sound knowledge of payroll systems and logics -Workday/ERP

Education:

Time Type: