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Citi Group SVP / Senior Manager Internal Control & Agency Relationship United States, Texas, Irving 40454974
*** This role is 100% on site from either our Newark, DE r Irving, TX sites. ***
Public Sector Lockboxis a 24/7 operationprovides a variety ofservices tothe U.S. Government toin managing their receivables and important documents. Thestandard lockbox functions such as mmail extraction, digitization, data entry, and dispatch.
The PSLBControls/Agency RelationshipManager is a senior management-level position responsible forresults through the management ofconsisting of 8 profession
senior managerposition ison-site and can be located ineither the Delaware or Texas l
ust be able to work holidays and weekendsas needed andsuccessfully completebackground and Treasury File process.
Responsibilities:
Highly visible position needing a comprehensive and standardized management ofthe essential business requirements for all three NAM PSLB sitesfor the Risk and Controls responsibilities and Non-Employee Agency Relationship Management.
Risk and Controls: Ownershipand managementof all PSLB Risk and Control initiativesand requirementsto include:
Frequent and regular monitoring and reporting of operational processes providing evidence of adherence to PSLB’s stringent clientand Citirequirements
Oversee the weekly/monthly Management Control Assessments (MCA)
Conduct monthly compliance meetings with the PSLB management team, reviewing MCAtop issues/concerns
Coordinateand take ownership ofextensive preparation, operational readiness, and execution of all audits, to include internal, external, and client audits
Conduct regular operational internal audits toidentifypotential weaknesses and non-compliance situations
Develop metrics for control issues and action non-compliance situations, working with Operations to create realistic project plans to overcome them.
Own and manage the PSLB Contingency Plans, Records Inventories, and other Citi-required Risk and Control initiatives
Serve as a Controls Subject Matter Expert for PSLB Operations and Security teamsfor both Citi and clientpolicies/requirements
Partner with PSLB Risk Officer tocollaboratively execute Citi’s Risk and Controls tasks within requiredtimeframes
Develop a solid understanding of the end-to-end operations and cover for Senior Operations Manager's as needed
Non-EmployeeStaffing: Relationship Management and ownership of all PSLB Non-Employee Staffing initiatives to include:
Vendor Relationship Manager and Business Activity Owner(BAO)of non-employee agencies, meeting all Citi-required vendor responsibilities
Perform regular market analyses to keep current on the market indicators such as pay, talent, quality, retention, etc
Continuously evaluate the effectiveness of our staffing model and recommend improvements to the program/model
Manage organizational headcount strategy for seasonal staffing fluctuations to meet monthlyand annualtargetsto ensure client daily processing requirements are achieved
Work closely with the agency managers to ensure top talent is recruited and retained, also ensure onboarding and orientation is robust and effective
Work closely with Citi HR and Legal related to contractor escalations/investigations/new programs
Proactively identify and escalate risk of headcount targets
Hold agencies accountable for staffing deliverables, including recruitment, retention,exceeding productivity and quality standards,and onsite management of their staff
Partner effectively with operations and agency leadership at all sties
Regularly challenge agencies on team performance
Stay connected to operational needs and when required initiate contingencies with the agency managers
Monitor agencies for adherence to the client's general lockbox requirements
Treasury Folder(TF)Oversight:
Ensure our client's background check requirements are adhered to for vendors,contractorsand employeesfor all new workers, including client-required updates
Work with our third-party background vendor, Legal,and Citi’s investigative services to decision complex cases
Maintain a secured andcompliant TF records management framework
Serve as primary contact for the agency recruiters to ensure open lines of communication through onboarding
*** This is not an all-inclusive listfor the three primary responsibilities, there are other ad-hoc issues that may arisehis position willbe responsible forthrough to resolution.
Qualifications:
In alltasks,in accordance withCiti values and culture principles, focusoncreating anethical platformand insisting on integrity in all operational interactions.
Collaborateand be open todifferentperspectivesto surpass stakeholder expectations; Strive for excellence in all you do
Executive-level communications, partnershipand trust across businesses,departmentsand clients
Proven ability to develop strong relationships across sites, shifts, and functional partners
Be a Change Agent to positively support and understand the people and change management issues unique to an operations environment.
Demonstrated experience with cross culturalteams, including diversity and inclusion efforts
Strong influencing capability
Resolvehighly complexand varying issues that have potential client impact
Maintain compliance of strict federal government requirements withinthe process, building, and staff
Challenge in an acceptable way to raise each other to a higher standing in everything we do
Ability to focus on Citi and Client to obtain excellence inclient,controls,and operational experience
Strong analytical skills in addition to strategic and lateral thought processes
Excellent planning & organization skills
Process improvement focus and/or Lean Six Sigma experience
Relational manager who focuses on talent development, mentoring, coaching and guidance of the 8 professional team members
Create strong succession plan for critical roles within your team
Visible, site-wide leadership in regional councils, committees, and events
Ability and flexibility to work holidaysand/or weekends when needed
Requirements:
Position canbe located inNewark, DE or Irving, TX
Lockbox experience preferred
Audit experience in a heavily governed, secured business
Vendor relationship management experience
Strong transactional operations experience gained infinancial services or similar industrywith a minimum of 6 to 10years’experiencepreferred
Bachelor’s Degree or equivalent experience required. Preferably an MBA
Anticipated Posting Close Date:
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