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Citi Group SVP / Senior Manager Internal Control & Agency Relationship 
United States, Texas, Irving 
40454974

20.12.2024

*** This role is 100% on site from either our Newark, DE r Irving, TX sites. ***

Public Sector Lockboxis a 24/7 operationprovides a variety ofservices tothe U.S. Government toin managing their receivables and important documents. Thestandard lockbox functions such as mmail extraction, digitization, data entry, and dispatch.

The PSLBControls/Agency RelationshipManager is a senior management-level position responsible forresults through the management ofconsisting of 8 profession

senior managerposition ison-site and can be located ineither the Delaware or Texas l

ust be able to work holidays and weekendsas needed andsuccessfully completebackground and Treasury File process.


Responsibilities:

  • Highly visible position needing a comprehensive and standardized management ofthe essential business requirements for all three NAM PSLB sitesfor the Risk and Controls responsibilities and Non-Employee Agency Relationship Management.

    Risk and Controls: Ownershipand managementof all PSLB Risk and Control initiativesand requirementsto include:

    • Frequent and regular monitoring and reporting of operational processes providing evidence of adherence to PSLB’s stringent clientand Citirequirements

    • Oversee the weekly/monthly Management Control Assessments (MCA)

    • Conduct monthly compliance meetings with the PSLB management team, reviewing MCAtop issues/concerns

    • Coordinateand take ownership ofextensive preparation, operational readiness, and execution of all audits, to include internal, external, and client audits

    • Conduct regular operational internal audits toidentifypotential weaknesses and non-compliance situations

    • Develop metrics for control issues and action non-compliance situations, working with Operations to create realistic project plans to overcome them.

    • Own and manage the PSLB Contingency Plans, Records Inventories, and other Citi-required Risk and Control initiatives

    • Serve as a Controls Subject Matter Expert for PSLB Operations and Security teamsfor both Citi and clientpolicies/requirements

    • Partner with PSLB Risk Officer tocollaboratively execute Citi’s Risk and Controls tasks within requiredtimeframes

    • Develop a solid understanding of the end-to-end operations and cover for Senior Operations Manager's as needed

    Non-EmployeeStaffing: Relationship Management and ownership of all PSLB Non-Employee Staffing initiatives to include:

    • Vendor Relationship Manager and Business Activity Owner(BAO)of non-employee agencies, meeting all Citi-required vendor responsibilities

    • Perform regular market analyses to keep current on the market indicators such as pay, talent, quality, retention, etc

    • Continuously evaluate the effectiveness of our staffing model and recommend improvements to the program/model

    • Manage organizational headcount strategy for seasonal staffing fluctuations to meet monthlyand annualtargetsto ensure client daily processing requirements are achieved

    • Work closely with the agency managers to ensure top talent is recruited and retained, also ensure onboarding and orientation is robust and effective

    • Work closely with Citi HR and Legal related to contractor escalations/investigations/new programs

    • Proactively identify and escalate risk of headcount targets

    • Hold agencies accountable for staffing deliverables, including recruitment, retention,exceeding productivity and quality standards,and onsite management of their staff

    • Partner effectively with operations and agency leadership at all sties

    • Regularly challenge agencies on team performance

    • Stay connected to operational needs and when required initiate contingencies with the agency managers

    • Monitor agencies for adherence to the client's general lockbox requirements

    Treasury Folder(TF)Oversight:

    • Ensure our client's background check requirements are adhered to for vendors,contractorsand employeesfor all new workers, including client-required updates

    • Work with our third-party background vendor, Legal,and Citi’s investigative services to decision complex cases

    • Maintain a secured andcompliant TF records management framework

    • Serve as primary contact for the agency recruiters to ensure open lines of communication through onboarding

*** This is not an all-inclusive listfor the three primary responsibilities, there are other ad-hoc issues that may arisehis position willbe responsible forthrough to resolution.

Qualifications:

  • In alltasks,in accordance withCiti values and culture principles, focusoncreating anethical platformand insisting on integrity in all operational interactions.

  • Collaborateand be open todifferentperspectivesto surpass stakeholder expectations; Strive for excellence in all you do

  • Executive-level communications, partnershipand trust across businesses,departmentsand clients

  • Proven ability to develop strong relationships across sites, shifts, and functional partners

  • Be a Change Agent to positively support and understand the people and change management issues unique to an operations environment.

  • Demonstrated experience with cross culturalteams, including diversity and inclusion efforts

  • Strong influencing capability

  • Resolvehighly complexand varying issues that have potential client impact

  • Maintain compliance of strict federal government requirements withinthe process, building, and staff

  • Challenge in an acceptable way to raise each other to a higher standing in everything we do

  • Ability to focus on Citi and Client to obtain excellence inclient,controls,and operational experience

  • Strong analytical skills in addition to strategic and lateral thought processes

  • Excellent planning & organization skills

  • Process improvement focus and/or Lean Six Sigma experience

  • Relational manager who focuses on talent development, mentoring, coaching and guidance of the 8 professional team members

  • Create strong succession plan for critical roles within your team

  • Visible, site-wide leadership in regional councils, committees, and events

  • Ability and flexibility to work holidaysand/or weekends when needed

Requirements:

  • Position canbe located inNewark, DE or Irving, TX

  • Lockbox experience preferred

  • Audit experience in a heavily governed, secured business

  • Vendor relationship management experience

  • Strong transactional operations experience gained infinancial services or similar industrywith a minimum of 6 to 10yearsexperiencepreferred

  • Bachelor’s Degree or equivalent experience required. Preferably an MBA

Operations - Transaction ServicesCash Management

Full timeNewark Delaware United States$132,160.00 - $198,240.00


Anticipated Posting Close Date:

Nov 25, 2024

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