Uber WFM Program Specialist 

United States, West Virginia 

404420132

What You'll Do

• Data Management & Reporting
• Ensure WFM files, reports, dashboards, and data sources are accurate and updated.
• Maintain a central library for all region-related information.
• Ensure footprint changes are correctly reflected in all files and tools.
• Prepare and review decks for Executive MBR, WBR, and QBR.
• Create ad hoc reports for internal analysis.
• Operational Monitoring & Performance Tracking
• Manage Catch All, dry queues, and performance disputes.
• Monitor PTH, clear backlogs, and ensure SLA targets are met.
• Review previous week’s performance and ensure decks contain relevant insights.
• Track and monitor forecast accuracy.
• Project & Stakeholder Management
• Share regular updates on project progress, roadblocks, and revised timelines.
• Lead and execute key results for assigned projects, ensuring deadlines are met.
• Engage in project and stakeholder management activities.
• Act as the primary point of contact for SRP, BI, A&I, and BP for assigned OUs.

Basic Qualifications

• Strong data-driven and analytical skills, ability to derive insights from data and recommend action.
• Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Ability to work independently and prioritize tasks effectively.
• Proficiency in Google Sheets/Excel.
• Fluent in English and Portuguese or Spanish.

Nice to Have

• 3+ years of workforce management or forecasting experience.
• Bachelor’s degree in Economics, Business, Engineering, or other quantitative focus; a graduate degree is preferred.
• Prior experience with Workforce Management software (e.g., NICE, IEX, Aspect) is a strong plus.
• SQL experience.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .