JPMorgan Loan Servicing Analyst - Complex 

United States, Illinois, Chicago 

40429290

As a Loan Servicing Analyst in the WLS Flow Products Team, you will lead complex client requests, train staff, and drive project initiatives, ensuring seamless loan servicing operations.

Job Responsibilities:

• Process line of credit and loan transactions using ACBS and Loan IQ systems.
• Deliver exceptional customer service, interacting with internal partners and resources.
• Train new and existing staff, creating training materials for process and system updates.
• Edit procedures with feedback from Global Loan Servicing Managers.
• Recommend process improvements for efficiency and customer experience enhancements.
• Serve as a Subject Matter Expert across multiple loan servicing functions.
• Create and execute UAT testing scripts across various platforms.
• Handle medium to complex research and escalation requests.

Required Qualifications, Capabilities, and Skills:

• Existing Grade 450 - Loan Servicing Specialist IV within any WLS Flow team.
• High productivity and quality performance, ranking in the top 30% of the current team.
• Proficient in Microsoft Office applications.
• Excellent interpersonal and communication skills.
• Exceptional customer service skills.
• Ability to multi-task and prioritize workloads effectively.
• Strong organizational and time management skills.
• Attention to detail and accuracy in work.
• Ability to maintain high performance levels in stressful situations.

Preferred Qualifications, Capabilities, and Skills:

• Adaptability to multiple loan systems and support systems.
• Ability to work in multiple team environments.
• Innovative thinking for process improvements.