Honeywell Lead Customer Experience Specialist 

United States 

403012952

Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities
You will deliver excellent customer service and manage the needs of our customers (internal and external) through our communication channels (phone and email), such as receiving high volume customer enquiries, orders or any associated item.
Liaise closely with Sales, Logistic & Material team in driving action to satisfy customer order requirement & delivery performance You will be accountable for meeting individual (KPIs) and team goals. Continuously identify work process improvements. Perform administrative duties, reports and special projects associated with Customer Support
YOU MUST HAVE
Relevant Diploma or Degree with minimum 3 years working experience in order management and CS and order fulfillment
Knows SFDC and SAP - proficient level. Knowledge in SAP (order management package), and Proficient in MS Office application
Done follow-up with planners and factory.
Good in Excel and MS office – proficient level
Excellent personality traits; Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
Analytical thinking and high problem-solving skills. Ability to speak local dialect will be an added advantage.
About Us
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• JOB ID: HRD234954
• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Nonexempt