Amazon Support Associate II OTS 

United States, Oregon 

402323402

About Operations Technology Solutions (OTS)
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.Key job responsibilities- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
A day in the life
As an IT Support Associate, you will Resolve Indidents, Tasks, and Requests using out Service Now dashboard for our customers. You may have opportunities to travel to other sites and work with the teams Engineers on Change Management procedures. You could even work on some very large scale projects.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- High school or equivalent

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service