Bank Of America Operations Team Lead - 3rd Shift Sanctions Screening Center Excellence 

United States, Virginia, Richmond 

402268802

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

• Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
• Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
• Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
• Monitor work flow and team progress, provide feedback to manager/team
• Monitor escalations received from Lines of business and response in timely manner
• Coordinate with other sites/regions to ensure daily SScOE goals are met
• Provide training to new hires and up skill training to existing associates
• Ensure existing training is updated appropriately to adjust for changes in environment over time
• Participates in projects as required
• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities
• Schedule is Monday - Friday 11pm - 8am

Required Qualifications:

• Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
• Analytical and detail oriented.
• Highly motivated to succeed in a fast-paced environment
• Ability to prioritize, use own initiative and be flexible
• Good oral and written communications skills.
• Ability to work under pressure, meet deadlines and navigate change
• PC proficiency and excellent Keyboarding/Typing skills.
• Ability to work independently, as well as, within a team.
• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
• Knowledge of Excel, Word, Outlook
• Overtime as required
• Schedule is Monday - Friday 11pm - 8am

Desired Qualifications:

• 1+ year leadership experience
• Experience in Global Banking & Markets business process
• Excels in working among diverse viewpoints to determine the best path forward
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
• Is intellectually curious; constantly seeks to learn and advance his/her knowledge
• Team player attitude, enthusiasm and commitment
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management