Bank Of America Senior Operations Analyst 

United States, Illinois, Chicago 

401645705

Job Description:

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Required Qualifications:

• Minimum 2 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry
• Strong written and verbal communication skills
• High attention to detail and critical thinking skills
• Ability to adapt to changing priorities and manage multiple initiatives simultaneously

Desired Qualifications:

• Minimum 5 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry (specifically Global Vendor Finance)
• Bachelor’s degree
• Proven ability to perform complex, non-routine data analysis using tools such as Excel

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent