Amazon AV Support Engineer OAV 

United States, Washington, Bellevue 

40163569

Key job responsibilities
• On-site room checks and troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.
• Work closely with customers to understand requirements, setup and support small events inside training rooms and open spaces.
• Working with on-premise IT technicians, contractors and integrators for troubleshooting, repair procedures and acceptance testing
• Communicating with internal Wh teams, manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
• Working closely with partner teams including AV hardware deployment, AV Escalation and MeetEx, Event Productions to drive continuous improvement of the customer experience
• Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
• Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback
• Role will include some domestic travel and daily travel between sites in the Seattle/Bellevue area. Must be able to lift or carry equipment up to 25lbs as needed. Occasional after hours work may be required

- - BA/BS degree in a related technical field, or equivalent industry experience
- - 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
- - Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
- - Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
- - Experience with network technology including video and audio over IP (e.g. Dante/AES)
- - Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers
- - Excellent communication, interpersonal and presentation skills, both oral and written Strong prioritization and organizational skills with attention to detail

- - CTS, CTS-I or CTS-D, or CEDIA equivalent
- - Crestron DMC-T or DMC-E
- - CTI-P101 Foundations of Crestron
- - Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)