Capital One Senior Director Design - Developer Experience DevX 

United States, New York, New York 

401292959

130 5th Ave (22130), United States of America, New York, New York Senior Director, Design - Developer Experience (DevX)

Our goal is to equip our developers with the products, tools, and the autonomy they need to focus on what they do best: creating great software. We also want to offer clear guidance and support so our developers always know where to go, what comes next, and how to adapt standards to meet their unique needs. Lastly, we want to instill loyalty and trust in our developer products and tools through our high standards of quality and security.

TEAM DESCRIPTION

WHAT YOU WILL DO

Shape Strategy & Planning

• Collaborating with product, technology, operations and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user friendly, and on-brand UX and UI.

• Engaging in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.

• Shaping and evolving operating models including program planning, resourcing and effective collaboration across product, design, analysis and technology teams.

• Charting experience roadmaps that span near, medium and long-term horizons, aligning experience maturity to people, process, tech and data capabilities.

• Leading in translating complex ideas into understandable experience concepts that evolve and enhance the product UX and UI.

• Managing through shifting priorities and fostering consistent alignment with senior partners to provide clear direction and input on product definition and business impact.

• Advocating for the customer through human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping, service blueprinting segmentation and user testing.

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating junior team members.

• Guiding team members by driving craft excellence in strategy, research, design frameworks, UX or UI, presentation and communication and partner alignment.

• Leading your team through career development plans to encourage talent growth and identification of destination talent.

• Participate in hiring by leveraging your professional, network reviewing resumes, conducting interviews and contributing to consensus sessions.

Drive Design Execution from Discovery through Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.

• Demonstrating familiarity with design methods and tools to oversee design of concepts and prototypes from low to high fidelity.

• Enabling scale through the creation of reusable design assets, processes, learnings and templates and components.

• Drive end-to-end strategic product and service design by:

  • Framing design methods, objectives and outcomes in alignment with business and user needs.

  • Advising researchers on intuitive and inventive ways to understand customer and associate needs, coupling user and business insights to create relevant and compelling UX and UI.

  • Striking a meaningful balance between standardization and innovation to drive efficiency, boldness and scale in design methods and outputs.

  • Delivering compelling, visual and oral narratives to drive alignment and excitement with cross-functional stakeholders.

  • Overseeing the creation of high-fidelity design outputs and aligning them to implementation roadmaps to see them through to market.

Basic Qualifications

• At least 10 years of experience in leading UX or UI teams, delivering products to market.

Preferred Qualifications

• Master’s degree in Design or Human-Computer Interaction.

• 8+ years experience working with enterprise products or platforms.

• Experience in designing developer tools, and platforms, with a strong understanding of developer needs and behaviors.

• Experience working in a large financial institution or technology company.

• Experience partnering with business, product management, and engineering leadership.

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Exceptional people management and development skills

• Exceptional workshop and meeting facilitation skills

New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Director, Design San Francisco and San Jose, California (Hybrid On-Site): $288,800 - $329,600 for Sr. Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.