Western Digital SR Manager - System Integration & Customer Validation 

United States, Minnesota, Rochester 

40128950

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Lead a department supporting multiple customers in the customer validation organization of the SIT Lab to higher level of customer satisfaction by meeting customer expectations and commitments to the business through continuous improvement of organizational processes and operational excellence.
• Contribute to the creation of organizational plans and objectives focused on meeting customer expectations.
• Facilitate setting of department objectives consistent with the organizational goals. Assess and report progress on Department objectives.
• Stays abreast of daily operations of the department and works to remove blockers for the team as necessary.
• Responsible for department staffing and resource needs based on upcoming roadmaps and customer engagement.
• Ensure department is providing appropriate input to organizational budget development.
• Monitoring of department expenses.
• Work closely with customers and customer facing teams (Customer Technical Support, Customer Quality Management, and Marketing) to understand customer expectations for upcoming products. Capture insights and share internally.
• Evaluate and assess product readiness against customer requirements and represent the customer in new product development.
• Partner with customer through joint qualification of our Enterprise products to accelerate time to market and provide field issue support.
• Provide periodic communication to the team and management to ensure organizational alignment
• Collaborate with other SIT Lab teams to deliver on program commitments
• Build sense of trust with department members & with external organizational interfaces by providing useful feedback on a regular basis
• Enable an environment where healthy conflict is acceptable to ensure all ideas are brought forward
• Hold stakeholders, internal & external, accountable to commitments - Work across organizational boundaries to ensure actions & processes are in the best interest of the company
• Guide employees toward their career goals consistent with business imperative

REQUIRED:

• BS in an Engineering or Computer Science field
• 6+ years of leading and managing a large teams
• 3+ years experience with customer management
• Experience with financial and resource planning and forecasting

• Ability to foster strong customer relationships
• A willingness to work to consensus without impacting business & personal principles
• An understanding of customer validation to ensure the correct priority calls are made
• Strategic thinking to ensure long-term success of the team

SKILLS:

• Strong organizational leadership and communication skills at 1:1 & large group levels
• Organizational and systems thinking skills to recognize when change is required to improve efficiency & clarity
• Technical & business skills to enable quick organizational decision making

Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
• If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either Western Digital’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.