Cisco Federal Sales Operations Analyst 

United States, Maryland 

401098828

Who You'll Work With

Able to quickly drive, communicate and gain support for decisions,Able to quickly drive, communicate and gain support for decisions.

Who You Are

ork closely with Cisco Account teams across Federal environment, helping to ensure customer mission requirements are properly assembled and appropriate actions are taken.Organized and meticulous, with a high level of integrity and reliability.Possess a high degree of flexibility and ability to work within a fluid, constantly changing environment.

What You'll Do

In this role you will:

• Be the front line for resolution of technical issues with Workspace for Government.
• Provide adds and changes to customer accounts, answering and solve support calls, and respond and create JIRA tickets in a timely and professional manner.
• Assist in gathering customer product and application requirements
• Creating quotes in Cisco Commerce Workplace and tracking order fulfillment.
• Handling multiple customer engagements simultaneously.
• Successfully handle ad hoc projects as needed.
• Identify, call out, and drive resolution of issues.
• Contribute to Workspace for Government Development Lifecycle through process development, documentation, and socialization throughout the organization.
• Update documentation on a continuous basis
• Strong relationship building and communication skills and the ability to work with varying levels of management.
• Be an exceptional teammate being able to quickly develop and cultivate cross-functional relationships.

Minimum Qualifications

• 1+ Years of experience with Atlassian Software (i.e JIRA)
• 1+ Years of Cisco IOS command line experience or other Cisco platform software
• 3+ Years
  of sales operations experience or related experience

Preferred Qualifications

• Cisco CSAP Graduate or similar experience is preferred.
• BA/BS (business or engineering preferred)
• Prior experience of successfully leading and delivering cross functional programs

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).