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Taboola Technical Support Team Lead – Advertiser 
India, Haryana, Gurugram 
401085247

04.08.2024

What You’ll Do:

  • Build and lead a World-Class Team: Mentor and develop your team to deliver outstanding customer experiences.
  • Own Customer Success: Ensure seamless support operations, meeting SLAs, and exceeding customer expectations.
  • Drive Innovation: Analyze performance metrics, identify trends, implement process improvements and make best use of AI.
  • Collaborate Across Teams: Partner with cross-functional teams to optimize support workflows and enhance product capabilities.
  • Tackle Complex Challenges: Lead incident response and provide technical guidance to resolve critical issues.

Leadership & People Management:

  • Proven track record in leading and motivating high-performing support teams.
  • Expertise in coaching, mentoring, and developing team members.
  • Strong interpersonal and communication skills to build relationships and resolve conflicts.
  • Proven experience leading technical support teams in a fast-paced environment.

Technical Proficiency & Problem Solving:

  • Deep understanding of technical support operations and metrics.
  • Proficiency in Jira, Salesforce, and Tableau for data-driven decision making.
  • Strong technical proficiency with SQL, APIs, Kusto, Grafana, BigQuery, and Kibana.
  • Strong analytical and problem-solving skills to drive process improvements.

Business Acumen & Customer Focus:

  • Experience managing client escalations and maintaining high customer satisfaction.
  • Ability to align team efforts with business objectives and SLAs.
  • Passion for delivering exceptional customer experiences.
  • Ability to thrive in a dynamic, collaborative environment.

Industry Knowledge:

  • Proven experience in the ad-tech industry.
  • Understanding of industry trends and best practices in technical support function.

Additional Requirements:

  • Minimum 6+ years of experience in technical support domain, with 2+ years in team management experience
  • Experience in managing complex projects and meeting deadlines.