JPMorgan MD Head Shared Services Payments Operations 

United States, Florida, Tampa 

401033000

Job responsibilities

• Provide essential services cost-effectively and demonstrate strong ROI to enhance offerings.
• Manage a global team of over 1,000 employees, overseeing the day-to-day operations and providing strategic oversight to ensure first-class service.
• Develop, measure and monitor key performance indicators (KPIs) to meet business and client objectives.
• Actively partner with the business to develop and improve services, systems and procedures, including plans for a multi-year strategy for growth and expansion.
• Manage the identification and implementation of new processes, capabilities or innovations that improve quality, delivery and outcomes in collaboration with business leaders and key stakeholders.
• Work with partners across the firm to improve service delivery and outcomes through use of automation, AI/ML, data analytics and technology.
• Oversee the development and execution of policies, procedures and performance standards that meet regulatory, compliance and controls requirements.
• Interface with clients, regulators, auditors and other external partners and industry bodies in support of the business.
• Build partnerships with vendors globally to manage external services and platforms while developing our team to build and sustain an exceptional client experience.

Required Skills and Qualifications

• 15+ years of experience delivering operational services
• Understanding and experience leading global teams
• Strong senior stakeholder management skills
• Experience presenting to and interacting with clients, regulators and diverse industry bodies.
• Proactive and skilled at resolving issues, with a curious, problem-solving mindset
• An evidence-based approach for solving problems and adding value to optimize products and services
• Demonstrated experience managing operations for a growing, diverse and transformative business