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Bank Of America Service Delivery Consultant GHR - Skills Assessment United States, North Carolina, Charlotte 400925469
Job Description:
Job Description:
This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.
This Service Delivery Consultant will join the
Responsibilities:
Supports the evaluation of existing processes, technologies, and routines to drive process improvements.
Supports the implementation of controls to mitigate and manage compliance and operational risk.
Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively.
Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements.
Supports initiatives and routines by identifying solutions that meet business needs and priorities.
Partners the Service Delivery Managers and Executive to support Line of Business and Global Talent stakeholders to drive implementation of skill assessment.
Provides data analysis and content support on all phases of the skills assessment from audience identification to skill mapping, results review, analysis, action planning and communication of results.
Analyze data to identify key insights and trends.
Provide ongoing QA/QC of data to ensure accuracy.
Engage in horizontal efforts across the Skills Assessment team to support overall execution of the program, including process and tool improvements.
Support activities to ensure our processes have been effectively evidenced and communicated to successfully meet regulatory expectations.
Supports development of communications to ensure effective messaging across stakeholders.
Required Qualifications:
Minimum of 4 years’ experience in any of the following: Product or Program Development/ Management, Data Analysis, Talent management, Organization Development, Change Management, HR Generalist,ORrelevant experience supporting large projects, programs or processes.
Demonstrated analytical thinker with effective program and project management skills and experience, including ability to execute on deliverables with high quality at speed.
Strong relationship management skills with ability to consult, advise and influence stakeholders in a matrix environment.
Able to operate, with direction, in an ambiguous environment or an environment where priorities may change quickly.
Ability to exercise sound judgment and have strong communication skills (written and verbal).
Proven ability to build and leverage positive relationships with peers, partners, and clients.
Strong bias for action and ability to drive work to completion.
Strong data analysis and data management experience.
Attention to detail to ensure high quality of all deliverables created.
Technical proficiency in PowerPoint and Excel.
Skills:
Analytical Thinking
Critical Thinking
Decision Making
Payroll Management
Process Management
Business Operations Management
Influence
Problem Solving
Quality Assurance
Strategic Thinking
Business Process Analysis
Data Governance
Executive Presence
External Resource Management
Policies, Procedures, and Guidelines Management
Project Management
Stakeholder Management
Minimum Education Requirement:
BS/BA, preferably in relevant areas or equivalent work experience in lieu of degree.
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