Microsoft Technical Support Engineer- Azure Cosmos DB 

Canada, British Columbia, Vancouver 

400288981

Required/Minimum Qualifications

• 5+ years technical or development support, technical consulting experience, or information technology experience.
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

Other Qualifications

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications

• Microsoft Technology Certifications.
• Experience with Cosmos DB, SQL, No-SQL, Mongo, Casandra, Azure
• Microsoft Technology Certifications.
• Experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.
• Experience in one or more of the following:
• Deep understanding of Cloud services (Preferably Azure), (Experience with other cloud service like AWS is also a plus)
• Experience in Azure architecture and its components (Compute, Storage, ARM, Networking)
• Microsoft AI services – Azure Machine Learning
• Python, R, REST concepts, .NET, Java, JavaScript, Scala, C/C++ and debugging
• Familiarity with development: tools, language, process, methods, troubleshooting
• Experience with Data Science, generative AI solutions

Technical Support Engineering IC4- The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

pay information here:

Microsoft will accept applications for the role until August 20, 2024.

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

• Embody our