Capital One Manager Process Management 

United States, Virginia, Richmond 

400245307

Process Managers

As a Manager, Process Management supporting the
SDLC Governance & Improvement teamyou will help manage and support the software development lifecycle governance, controls and requirements. The team partners with Cyber, Risk, Engineering, and lines of business to ensure compliance through controls management while also identifying opportunities to mitigate risk through process improvement and automation.

Responsibilities will include documenting, monitoring and controlling critical process points as defined by requirements, policies and standards. You will monitor data trends to measure control effectiveness and install necessary benchmarks or thresholds to drive compliance. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

• Understanding, documenting and analyzing current state software development lifecycle capabilities.

• Write, revise, and maintain documents such as processes, policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Write, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of Risk methods and Governance.

• Collaborate effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Cyber, Information Technology, Internal Audit, Regulator Relations, Software Engineering, etc. to achieve objectives.

• Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes.

• Work with team members to develop robust risk management processes; Track and resolve process breakdowns, issues and risk events

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 4 years of Process or Risk Management experience

• At least 2 years of Continual Improvement experience

Preferred Qualifications:

• Lean, Six Sigma, or Business Process Management certification

• 5+ years of experience in Process management

• 3+ years of experience in Project management

• 1+ years of experience working with Product and Technology teams

• Bachelor’s Degree

• Agile Certification, PMP Certification or Masters Certificate of Project Management (CPM)

• Proficiency in agile tools, data analysis tools and reporting software (ie, Tableau, Confluence, Jira)

• Ability to set direction, manage expectations and lead cross-functional teams to drive results