EY Knowledge Management - Supervising Associate 

Poland, Lower Silesian Voivodeship 

400234590

Knowledge Management – Supervising Associate

Hybrid model: 2 days office/3 days remote

Your key responsibilities

• Oversee IT Services knowledge content, ensuring timely reviews, effective task management, and prompt remediation of outdated or incorrect information, in line with defined standards and policies.
• Identify engage and educate Product Experts on KM best practices and continuous delivery.
• Serve as a primary point of contact and provide mentorship and guidance to junior team members, acting as a role model to support their development and growth.
• Continuous improvement of the knowledge database based on internally policy, knowledge consumption metrics and client feedback.

Skills and attributes for success

• Good knowledge of IT Services functions and ITIL.
• Solid presentation skills, and an ability to influence an audience of technical experts of content quality.
• Possess an innovative mindset, open to share new ideas and work comfortably within global teams

To qualify for the role, you must have

• Prior experience with Content Managing and Community engagement.
• Working experience with ServiceNow, preferably with the Knowledge Management application.
• Excellent English language skills (verbal and written).

Ideally, you’ll also have

• A KCS Certification
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Experience with data summarization and visualization tools
• Understanding of Agile methodology.
  

What we look for

• An eye for quality and the ability to work proactively.
• Excellent communication skills

• A team player, able to self-motivate and motivate others in a global/virtual environment.
  

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.