changing lives.
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for aKnowledge/Content Management Administrator.This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry.
you will be systematically collect information from multiple business sources for the development of sector-specific keyword lists and databases that assist with understanding company technology, taxonomies, and methodologies. Identifie problems and solutions to be captured in the sector’s knowledge base(s). You will develop knowledge-based systems, databases and expert systems that interact within the organization and to benefit customers including tools incorporated into end-user applications.
In this role, you will…
• Continuously update and capture new information and knowledge articles to meet departmental metrics.
• Ensure the integrity and usability of the knowledge base.
• Contribute to knowledge base articles by identifying end-users’ problems and solutions.
• Organize, leads, and facilitates cross-functional project teams.
• Collect data to drive organizational continuous improvement initiatives.
• Interact with stakeholders to understand their business needs and requirements.
• Support in monitoring database usage and compiling feedback.
• Collaborate with cross-functional teams to address customer needs.
• Support the development of metrics that provide data for future improvement opportunities.
• Measure performance against process requirements.
• Resolve complex issues by following company standards.
• Translate business objectives and requirements into functional and system specifications.
• Assist and support the design and development of required knowledge interfaces and enhancements
In this role, you’ll need …
• Normally requires a Bachelor Degree
• Typically has 1-3 years of directly related experience
• Proficiency in English is desirable for this position.
• Attention to details.
• Salesforce experiece.
• Proficient with computers and standard software programs (Excel, Word, e-mail, etc.).
• Intermediate Project management skills
• Basic proficiency in business analytics to anticipate the impact of emerging technologies and adjust.
• Strong problem-solving and critical thinking abilities
• Intermediate level Excel certification
• ITIL certification
• Basic Data Analytics
Global Diversity Statement:
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
