Microsoft Principal Technical Program Manager 

United States, Washington 

399847182

Required/Minimum Qualifications

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
  • o OR equivalent experience.
• 6+ years experience managing cross-functional and/or cross-team projects.

Additional or Preferred Qualifications

• Bachelor's Degree AND 12+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 10+ years experience managing cross-functional and/or cross-team projects.
• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until September 19, 2024.

• Performs opportunity analysis, solution identification, product/capability definition and development coordination across D365 and surrounding Microsoft Support technologies.
• Identifies crucial and strategic opportunities and gaps in the implementation of multiple feature areas.
• Acts as a subject matter expert when defining the program(s) goals and prioritization for the multiple feature areas they own across divisional boundaries.
• Provides expert guidance when working with Engineering to design and integrate solutions to crucial technical needs for multiple feature areas.
• Creates relationships to drive orchestration and integration efforts for the development and implementation process of multiple feature areas.
• Leads the tracking, coordination, and communication of end-to-end engineering delivery schedules, risk management and mitigation strategies.
• Oversees the plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas.
• Oversees governance programs and processes to ensure that specific performance requirements and standards are met.
• Validates use-case and scenario outcomes, and performance targets that are being achieved.
• Oversees the customer supportability experience and provides system documentation.
• Acts as a technical leader to educate and evangelize the Microsoft Support feature areas.
• Mentor and coach program managers, fostering their professional growth and development.
• Uphold Microsoft''s values and principles, promoting a culture of diversity, inclusion, and ethical behavior in all program activities.

• Embody our