Microsoft Service Engineer 

Romania, Bucharest 

399479345

As a Service Engineer, you’ll work with a breadth of partners across Microsoft including developers in service teams, hardware engineers, network engineers, datacenter technicians, supply chain managers, and business leaders to rapidly debug and resolve issues delaying this carefully orchestrated buildout sequence. You’ll drive continuous improvements with these teams to prevent repeats and address common classes of issues across the Azure software stack through problem management.This opportunity will enable you to learn unparalleled system-wide knowledge of how the Azure cloud is built and maintained. The contacts you make with experts will enable you to deep dive on services and new technologies and partner for improvements. You’ll be stretched to scale mitigations tactically and strategically analyze data to identify problem areas for driving prioritizing among improvements.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• Develops a foundational understanding of service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Can contribute to the identification and recommendation of optimal configurations of technology components. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with guidance from other engineers. Participates in reviews with the engineering teams that develop and/or manage services and shares learnings and recommendations across engineering teams working on related services within their organization.
• Invests time and effort to improve knowledge and expertise. Contributes to the adoption of new solutions as directed. Accepts feedback and seeks opportunities to learn.
• Assists in the implementation of reliable, scalable, and high-performance solutions across teams. Contributes to design documents.Owns implementation plans. Maintains quality checklist and related documentation with guidance from other engineers.
• Monitors and takes action on telemetry data and performs basic analyses to triangulate failures that are affecting the system availability, reliability, performance, and/or efficiency, with guidance from other engineers. Develops scripting and/or automation used in monitoring based on observations.
• Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting basic issues, and deploying appropriate fixes to resolve root cause(s). Alerts product teams or owners to major customer impacting issues and escalates the resolution of complex issues and/or those affecting multiple components or features to other engineers as needed. Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.
• Actively seeks to develop an understanding of key learnings, insights, and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well interactions with more experienced Service Engineers and members of product engineering teams.
• Leverages foundational technical knowledge, judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders. Applies diagnostic expertise. Provides guidance to other engineers working to mitigate and resolve issues. Communicates customer impact and other relevant information with key stakeholders, leadership, and customers. Contributes to projects and programs to improve crisis response by creating standard practices for consistent response across engineering teams. Fosters increased stability. Reduces noise by adjusting telemetry and alarming.