Microsoft Senior Customer Experience Engineer 

United States, Georgia, Atlanta 

399118952

Required/Minimum Qualifications:

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ yearsexperience with designing, implementing, debugging and launching commercial software products or web services.
  • OR equivalent experience.
• 3+ years of Site Reliability Engineering(SRE)/Customer Reliability Engineering(CRE) domain experience in cloud - Azure (or AWS/GCP)
• Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
• 2+ years of experience in a external client facing role.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology
  • OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology
  • OR equivalent experience.
• 2+ years customer facing experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Responsibilities include:

• Collaborate with customers to jointly define and establish SLOs and Service level indicators(SLIs) that align with their business goals and expectations.
• Instrument code to measure SLOs , develop solutions to detect SLO breaches
• Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Collaborate closely with service engineering teams to develop solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues.
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans.
• Proactively engage customers on SLO performance, addressing concerns and offering insights.
• Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.