Amazon Cloud Support Engineer-I GovCloud Team US 

United States, Washington, Seattle 

398912257

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
• Write tutorials, how-to videos, and other technical articles for the developer community
• Work on critical, highly complex customer problems that may span multiple AWS servicesA day in the life
• First and foremost this is a customer support role – in The Cloud
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)
- Knowledge of networking concepts, protocols, and tools (including HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
- Understanding of virtualization and cloud computing