What you’ll do:
- Support a growing end-user environment of 900+ laptops (75% Apple macOS, 20% Microsoft Windows, and 5% Linux)
- Provide onsite (San Francisco, CA and San Jose, CA) and remote tier 1/2 system support for corporate users
- Assist EU/UK, Israel, and APAC users as needed
- Conduct routine patching and security assessments to ensure a secure computing environment
- Manage maintenance and recurring tasks such as fulfilling audit requests, account reviews, and help desk metrics
- Perform maintenance of onsite hardware and systems such as printers and AV equipment in local Redis offices
- Update processes and procedures to ensure compliance with audit and customer requirements.
What you will need to have:
- 3+ years experience managing Apple devices in an enterprise environment
- 3+ years experience managing Microsoft Windows devices
- 2+ years experience administering Google Workspace/G Suite.
- 2+ years experience administering collaboration tools, such as Slack and Zoom
- Understanding of endpoint security solutions such as Crowdstrike Falcon
- Hands on experience administering Zoom Rooms and AV systems
- Knowledge of core network hardware and concepts (switches, routers, wireless, TCP/IP, DNS, DHCP)
- Ability to troubleshoot, diagnose, and resolve end-user issues in a timely manner
- Outgoing and collaborative personality
Extra great if you have:
- Worked with popular cloud platforms such as Atlassian Jira/Confluence, Microsoft Office 365, Okta
- Knowledge of mobile device management (MDM) platforms such as Kandji and Microsoft Intune
- Able to travel within the United States as needed
- Interest in geeky side projects
Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:
- Competitive salaries and equity grants
- Unlimited time off to promote a healthy work-life balance
- H/D/V coverage along with 401K, FSA, and commuter benefits
- Frequent team celebrations and recreation events
- Home internet & phone stipend
- Learning and development opportunities
- Ability to influence a high-performance company on its way to IPO
The estimated gross base annual salary range for this role is$102,532–$123,600