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RedisLabs Desktop Administrator 
United States, California, Mountain View 
398895392

17.09.2024

What you’ll do:

  • Support a growing end-user environment of 900+ laptops (75% Apple macOS, 20% Microsoft Windows, and 5% Linux)
  • Provide onsite (San Francisco, CA and San Jose, CA) and remote tier 1/2 system support for corporate users
  • Assist EU/UK, Israel, and APAC users as needed
  • Conduct routine patching and security assessments to ensure a secure computing environment
  • Manage maintenance and recurring tasks such as fulfilling audit requests, account reviews, and help desk metrics
  • Perform maintenance of onsite hardware and systems such as printers and AV equipment in local Redis offices
  • Update processes and procedures to ensure compliance with audit and customer requirements.

What you will need to have:

  • 3+ years experience managing Apple devices in an enterprise environment
  • 3+ years experience managing Microsoft Windows devices
  • 2+ years experience administering Google Workspace/G Suite.
  • 2+ years experience administering collaboration tools, such as Slack and Zoom
  • Understanding of endpoint security solutions such as Crowdstrike Falcon
  • Hands on experience administering Zoom Rooms and AV systems
  • Knowledge of core network hardware and concepts (switches, routers, wireless, TCP/IP, DNS, DHCP)
  • Ability to troubleshoot, diagnose, and resolve end-user issues in a timely manner
  • Outgoing and collaborative personality

Extra great if you have:

  • Worked with popular cloud platforms such as Atlassian Jira/Confluence, Microsoft Office 365, Okta
  • Knowledge of mobile device management (MDM) platforms such as Kandji and Microsoft Intune
  • Able to travel within the United States as needed
  • Interest in geeky side projects

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:

  • Competitive salaries and equity grants
  • Unlimited time off to promote a healthy work-life balance
  • H/D/V coverage along with 401K, FSA, and commuter benefits
  • Frequent team celebrations and recreation events
  • Home internet & phone stipend
  • Learning and development opportunities
  • Ability to influence a high-performance company on its way to IPO

The estimated gross base annual salary range for this role is$102,532$123,600