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IBM Customer Success Manager - Solution Architect 
United States, Illinois, Chicago 
39889289

18.12.2024

שיתוף

התחבר/י כדי להגיש מועמדות

Your Role and Responsibilities

Your primary responsibilities will include:

  • Team Leadership and Development

  • Solution Validation : Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.

  • Establishing Trusted Client Relationships : Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists and Architects, establishing IBM as an essential partner.

  • CSM Team Coaching : Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.


Required Technical and Professional Expertise

  • Proven Leadership and Credibility : Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.

  • Expertise in Deal and Situational Coaching : Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture.

  • Practical Skills in Technology Domains : Possess deep, practical, and applied skills in one of the following areas: Cloud, Data and AI, Automation, Integration, or Security (with understanding across a broad selection, including their interconnectivities).


Preferred Technical and Professional Expertise

  • Diverse Technology Solution Expertise : Experience working with a wide range of technology solutions, including Cloud, Data & AI, and more (training in IBM’s products will be provided).

  • Sales Experience in Software and Cloud : Proven experience in software and Cloud sales, including software, SaaS, IaaS, PaaS, and more.

  • Experience working with a broad spectrum of IBM Sustainability Software technology solutions – Sterling, Maximo, TRIRIGA, etc. (training in IBM’s products will be provided).
  • Experience working in Sales of Software
  • Experience working with Federal, Local/State customers.

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