SAP CX Senior Solution Advisor Specialist 

Germany, Hesse 

398572934

Work Area: PresalesCareer Status: Professional
Employment Type: Regular Full Time
Career Level: T2/T3
Hiring Manager: Petr Opichal
Recruiter Name: Arjan Zeeman

Engagement with the Account Team

• Engage customers early in the sales cycle, matching needs with SAP Customer Experience and partner solutions, and advising account teams on opportunities based on success probabilities and strategic account positions.
• Manage the discovery of business processes to provide a foundation for solution recommendations and support business capability mapping, technical discoveries, and change arguments.
• Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
• Bring expertise to the account team and contribute to account strategy development.
• Contribute to the creation of an overall theme and competitive differentiation (value niches) and execute simulations.
• Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, using standard messages and digital resources throughout the customer journey.
• Collaborate with customers and partners to co-create an agreed SAP vision, align messages, and build customer trust.
• Ensure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer value.
• Continuously explore and communicate the added value of SAP solutions for each account, supporting the value expansion and revenue growth process.

Engagement in the Customer Lifecycle

• Ensure effective transition of the deal to integration teams/partners/field services/customer success teams.
• Drive adoption by continuing to sell the vision and impact of SAP solutions after selection.
• Provide expertise throughout successful customer deployments and value realization, as needed.

What You Bring

• Advanced technical or business skills and specialized knowledge in the field of Customer Experience (CRM, Service, Commerce, and/or Marketing).
• An understanding of the lead-to-cash process, with experience in analyzing and mapping complex retail processes being a plus.
• Customer-oriented individuals with the ability to cultivate and develop lasting customer relationships.
• The ability to work collaboratively in a team-oriented environment while being autonomous in taking initiatives.
• The ability to engage through storytelling.
• Proficiency in English and Dutch (both mandatory).
• At least 5 years of experience with progressively increasing responsibilities.

** This role is based in the Netherlands because of customer proximity requirements and we can only consider candidates which will not require a relocation **

Successful candidates might be required to undergo a background verification with an external vendor.