Bank Of America Operations Analyst - TFX Wire Customer Service 

United States, North Carolina, Charlotte 

398203666

Job Description:

Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Minimum Required Skills:

• Highly organized with strong attention to detail

• Experience receiving calls throughout the business day, up to 50+ calls per day

• Typing and Data entry experience

• Client facing experience

• Excellent time management and prioritization skills, with ability to meet deadlines under pressure

• Excellent oral and written communication skills

• Exceptional Customer Service experience

• Experience with working independently and on teams

• Experienced with Microsoft Office Suite, especially Excel

• Experienced with managing multiple priorities and multi tasks

Desired Skills:

• Expert level Excel experience

• Working knowledge of payment investigations systems

• Financial industry experience

• Business, Finance, Accounting, Economics, or similar major preferred