KLA Field Service Engineer - Semiconductor Equipment 

United States, Arizona, Chandler 

397408811

Qualifications

• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
• Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
• Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
• Travels by car to customer facility to provide on site service support

Bachelor's Level Degree and 0 years related work experience