Capital One Manager Counsel Complaints Disputes & Fraud 

United States, Virginia, Arlington 

397038030

Center 1 (19052), United States of America, McLean, Virginia Manager, Counsel: Complaints, Disputes & Fraud

Responsibilities include but are not limited to:

• Provide legal advice and support on responses to customer complaints and disputes;

• Work with compliance and business partners to investigate consumer complaints and develop appropriate written response;

• Identify and coordinate resolution of potential line of business compliance or operational errors;

• Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation;

• Provide information on litigation and regulatory trends;

• Provide information to legal partners about trends and issues identified through complaints;

• Identifying and assessing legal risks associated with Capital One credit card products and related business operations particularly as they relate to address concerns raised by our customers;

• “Translating” the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts;

• Ensuring that support is provided in a timely manner in order to meet regulatory and business requirements; and

• Actively engaging with colleagues to provide legal support as part of a collaborative and cross-functional team.

Basic Qualifications:

• Juris Doctor from an accredited law school

• Active member in good standing of at least one state bar

• At least 3 years of experience as an attorney in a law firm, in-house legal department, or government agency

Preferred Qualifications:

• 4+ years of experience as an attorney in a law firm, in-house legal department and/or government agency doing work related to the financial service industry

• Ability to work in a dynamic environment and flexibility to adapt to changing needs

• Ability and desire to learn new areas of law

• Ability and willingness to work as a team player

• Strong communication and interpersonal skills

• Strong analytical and organizational skills

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.