SAP SAP iXp Intern - Critical Incident Management 

Brazil, Pará, Itaituba 

396017938

1. meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience:gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility:with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

In this role, you’ll:

• Provide a globally accessible escalation point for existing customer incidents
• Support consultants on effective issue resolution and internal communication
• Fill in process gap to ensure consistent and reliable processing of critical customer incidents
• Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents
• Provide feedback for future process improvement
• Participate in internal projects driven by internal requirements

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Strong communication skills both written and spoken in Portuguese and English
• Undergraduate students in technology, business or equivalent work experience in related field preferred
• Basic knowledge in one business/technology area
• Basic experience dealing with IT and standard software (MS Office,...)
• Knowledge with Business Processes would be a benefit
• Customer focus and communication skills (oral/written)
• Problem solving/analytical skills
• Flexible approach to working in teams as well as environment
• Advanced English
• Spanish is a plus

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