Juniper Product Manager – Support Services Automation 

India, Karnataka, Bengaluru 

394747975

Responsibilities:

• Collaborate with Business and Product teams to define, prioritize, and document business and functional requirements for CRM solution.
• Evaluate information from multiple sources, reconcile inconsistencies, and create detailed requirements for implementation.
• Collaborate with Internal teams to design an effective solution that depicts end to end seamless workflow
• Develop BRD’s with written requirements, success metrics, and use-cases for new projects, guiding them from ideation to iteration.
• Map functional requirements to existing CRM features and functionality.
• Identify and document process gaps and improvements, working with SMEs.
• Develop a roadmap by staying informed about CRM trends and business line requirements.
• Define product roadmap for optimizing operations, leading agile projects for Customer Support transformation.
• Lead discussions across the enterprise to understand current business needs and pain points, developing optimal customer experience solutions.
• Define project scope, timeline, and roadmap, ensuring reporting to senior leadership.
• Measure and track KPIs, tying them back to OKRs, and develop strategies to meet business objectives.

Required Skills/Experience:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Working knowledge and experience with SFDC systems and applications.
• Strong understanding of business processes, workflows, and data models within the SFDC ecosystem.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer) preferred.
• Experience in strategies, best practices for SEO content optimization
• Experience in developing AI/machine learning scalable Gen AI solutions
• Expertise in developing RESTful API’s
• Experience with Agile methodologies and project management tools (e.g., JIRA) is a plus.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.