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Apple Program Manager – WW BPR Retail Fulfillment Operations United States, California, Sunnyvale 394245385
14.04.2025
You will have the ability to lead medium to large-size, global cross-functional projects. You will also be responsible for leading and identifying business process re-engineering opportunities. This role requires a deep understanding of fulfillment operations throughout the supply chain to handle complex, global initiatives supporting various initiatives. You will lead cross-organizational teams to define, build, and roll out innovative technology and business process solutions that improve customer satisfaction, build customer loyalty, drive revenue, and increase efficiencies.
- Bachelor's degree required in Engineering or relevant fields like Industrial Engineering, Operations Research
- Minimum of 8 years in project and program management combined with logistics, supply chain, and fulfillment operations with e-commerce and/or retail highly preferred. Consulting background experience is helpful
- Demonstrate deep functional domain expertise in the Retail and E-Commerce Fulfillment space
- Ability to capture and synthesize detailed, global business requirements and design specifications
- Experience in facilitate project-related testing, roll-out, training, and post-mortem support
- Experience in defining and implementing KPIs for operational metrics. Identify critical success measures for projects being implemented
- Proficient knowledge of process mapping and other process analysis techniques
- Address escalations, quickly assess and develop root cause analysis and problem solution for operations escalations
- Broad supply chain management, payment processing experience, and/or fraud mitigation in specific areas related to logistics, e-commerce fulfillment, inventory management, or order-to-cash
- Relevant experience working with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems
- Understanding and/or experience with SAP, Global Track and trace systems, Carrier integration knowledge, Warehouse management systems, Distribution Center operations knowledge, Business Objects, and other key reporting technologies
- Proficient knowledge of the systems implementation and development life cycles
- Proficient at running multiple efforts simultaneously in a global capability, which includes working on projects with teams based outside the US
- Demonstrable ability to operate autonomously across multiple teams in a matrix organization
- Proven ability to lead teams with or without direct reports; natural leader and motivator, lead through influence
- Relevant project management qualifications preferred, such as PMP / Scrum Master certification
- Superb communication and presentation skills
- Consistent record of leading strategic programs, combined with the ability to execute tactical project-level activities and tasks
- Experience in managing global, complex projects including stakeholder engagement, risk management
- Ability to lead change management activities, implementing new ideas effectively within the Apple culture; Influence decisions and change management through collaboration, leadership, and a customer-focused approach
- Ability to serve as a liaison to Operation business teams to develop solution capabilities (requirements, user testing, etc.) to support Retail Fulfillment programs, as well as Information Technology teams to design and implement robust technical solutions
- Work with business leads to define and run business process and technology roadmaps in support of long-term divisional strategies
- Ability to drive the design, development, implementation, and management of procurement/ materials solutions for Customer
- MS (in relevant fields like Industrial Engineering, Operations Research etc.) or MBA is desired
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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