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Apple Business Operations Analyst Retail Customer Care 
China, Shanghai 
393912079

25.03.2025
Minimum Qualifications
  • Bachelor’s degree in engineering, mathematics, finance, statistics, analytics or other quantitative area, master’s degree a plus.

5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience. Contact Center experience preferred.
  • 3+ years of proven data analytics experience including strong knowledge across these tools and languages: Excel, Tableau, SQL, and Python for data collection, storage, cleaning, preparation, analysis and visualization.
  • Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner and influence and engage with senior leadership.
Preferred Qualifications
  • Experience supporting contact centers is preferred
  • Experience in performing statistical modeling and analysis and Text Analytics is a plus
  • Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area, Master Degree or equivalent experience is a plus