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Apple AppleCare Instructional Designer United States, North Carolina, Cary 393063660
18.11.2024
Description
In this role, you will design and develop training to support multiple lines of business. You are expected to bring ideas based on your previous experiences. You will design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies. You will partner with stakeholders from across Apple to build expertise in new products, anticipate potential contact drivers, and determine the most effective way to convey information to Advisors. You will work with partners to conduct training needs analyses and design learning objectives following Bloom’s Taxonomy. You will build experiential activities appropriate for targeted learners. You will be expected to work closely with subject matter experts to craft, revise, and maintain training content. Your responsibilities will also include the development of valid assessment questions that correlate to learning objectives and assist with question vetting and updating. At Apple, we’re never satisfied with “good enough”; you will be challenged to continually improve the Apple training experience.
Minimum Qualifications
- Minimum 3+ years of instructional systems design experience on projects involving adult learning audiences
- Experience designing simulated learning solutions
- Ability to effectively navigate ambiguity
- Experience analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual training environments
- Superb written and verbal communication skills and proficiency writing instructional content
- Shown ability to work effectively on multiple projects simultaneously
- Proficiency with word processor and presentation software applications including Pages and Keynote
- Fluency with instructional systems design models and methodologies, authoring tools, and learning management systems integration
Preferred Qualifications
- Effectiveness working with global and virtual teams
- Experience with project management and time management tools and methodologies
- Experience authoring training content in a LCMS
- Exposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, and Photoshop
- Experience with JavaScript and CSS a plus but not required
- Call center or customer service exposure and experience
- Bachelor’s Degree or equivalent experience; Master's or higher degree in a related field a plus
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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