Philips Order Process Manager 

China, Guangdong Province, Shenzhen 

392284568

Order Process Manager

Principal Accountability:

• As an Order Manager, will manage the end-to-end coordination of new orders, product exchanges, and returns between our contract manufacturers, global distribution centers, and end customers—with a strong focus on compliance, urgency, and patient impact.

• Your role Coordinate daily flow of orders for medical devices and service units from contract manufacturers to global distribution centers and final customers.

• Serve as the central liaison among contract manufacturers, planning, logistics, customer service, and quality teams to ensure order accuracy and timely delivery.

• Prioritize urgent medical device shipments, track open orders, and resolve issues impacting availability or patient care.

• Manage complex order types with regulatory and compliance sensitivity, maintaining accurate ERP system data (SAP preferred).

• Monitor inventory, flag shipment risks, collaborate on documentation requirements, and support process improvement initiatives to enhance service levels.

You are the right fit if:

• You have a bachelor's degree in supply chain management, Business Administration, Logistics, or a related field.

• You posses a minimum of 3 + years of experience in order management or supply chain operations, ideally in the medical device or healthcare industry.

• You are experienced with ERP systems such as SAP, and strong Excel skills, experience with CRM.

• You possess strong interpersonal and communication skills to effectively work cross-functionally and globally, maintaining a high sense of urgency and accountability while being detail-oriented and compliant with strict regulatory and quality requirements.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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