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Bank Of America Production Specialist II - Global Operations United States, Georgia 39064231
Job Description:
Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier. Position requires the operation of high-speed machinery used to scan/image documents. The individual must be capable of working in a high-volume and demanding continuous production environment, including sitting for prolonged periods of time. Individual ensures that the documents are scanned/imaged appropriately, following department guidelines. Ability to identify different workflows and document retention. Responsible for performing Match and Compare, HealthLogic Match and Compare and Special HealthLogic Match and Compare as requested by client. Duties include: user maintenance on machine, extracting documents from envelope, identifying exception transactions, cash handling, credit card payments and foreign items.
Responsibilities:
Addresses issues in production proactively and handles complex client escalations
Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
Monitors and reviews documentation requirements
Resolves peer or customer escalations and inquiries
Executes on policies and procedures in connection with firm policies and guidelines regarding document management
Performs Match and Compare, HealthLogic Match and Compare and Special HealthLogic Match and Compare as requested by client
User maintenance on machine
Extracting documents from envelope
Identifying exception transactions, cash handling, credit card payments and foreign items
Required Qualifications:
Basic PC knowledge
Ability to work in a fast-paced, deadline-driven environment
Routine machine maintenance
Heavy lifting up to 25 lbs
Skills:
Adaptability
Attention to Detail
Business Operations Management
Customer and Client Focus
Policies, Procedures, and Guidelines Management
Collaboration
Issue Management
Organizational Effectiveness
Prioritization
Problem Solving
Confronting Bias
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