BMC Senior Customer Success Manager 

United States, Ohio 

3903112

• 7+ years in customer-facing roles of progressing seniority

• Must be a U.S. Citizen
• Must have the ability to obtain security clearance

• Navigate customer organizational structures to identify and build relationships with executives and partners

• Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak

• Experience successfully navigating complex, matrixed organizations – this is a highly visible role that will continuously interface with customers and sales/presales leaders and c-level executives across the organization

• Proficient at being prescriptive and driving action-oriented meetings

• Influential team member, possessing a high level of integrity, cross-functional collaboration, and ability to bring alignment to complex environments

• Highly enthusiastic, creative, and collaborative individual that excels in a matrixed environment. Ability to manage influence through persuasion, negotiation, and consensus building

• Digest and effectively communicate technical concepts across audiences of varying technical abilities

• Has served the IT stakeholder audience at some point in your career and has experience with serving multiple lines of business. Understands the complexities of IT to Line of Business interoperability.

• Strong empathy for customers, employees and drive to growth revenue and market impact

• Deep understanding of value drivers in recurring revenue business models

• First-hand experience with organizational and project level governance models

• Outstanding written, verbal and listening communication skills – ability to relate to and talk with people at all levels of an organization