The role will create and lead business relationships with our vendor partners to implement support solutions for our customers. The success of our partner performance against defined metrics across multiple sites in the Philippines will be in your scope. You will communicate and gain agreement on mutual goals and objectives and build awareness and support of the strategic benefits of the alliance. You will maintain a collaborative dialogue with the Business, Partner Operations & Vendor manager peers to review the effectiveness of the vendor relationship. You will work with both internal and external partners to identify and implement initiatives to improve productivity and quality; engage as a leader to drive root cause analysis problem-solving approach to quality improvement. As the in-country resource for Apple, you will also: Success will be determined by:- Delivering results at or above target at partner sites across the WW Contact Centre key metrics. Being on site with our partners is key to your success. You will be required to be for the majority of your working week support the foregoing tasks, and inspect the compliance of the vendor partner in execution of their activities. Time spent away from the site will be by exception.- Ensuring readiness at vendor sites that delivers the required resources, appropriately trained and available for calls in line with WW and regional planning- Strong, collaborative communication and partnership with vendor partners, internal teams and AppleCare country management- A willing and active participation in the global team to drive consistencies and share or adopt best practices.