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Apple AppleCare Quality Program Manager Spain, Community of Madrid, Madrid 552826125
18.07.2024
Minimum Qualifications
- Requires 3+ years of experience as Quality Program Manager
- Experienced in Contact Center Management and familiarity with Apple Products
- Exceptional skills and experience on customer journey mapping and improvement
- Passionate on customer experience excellence
- Strong ability to analyze data & identify trends
- Excellent written and verbal communication skills
- English proficiency
- BS/BA or equivalent experience
Preferred Qualifications
- Insightful and intuitive understanding of strategies for effective communication
- Self-motivated and proactive, ability to work independently and in a team environment with strong follow-up, organizing and prioritization skills
- Skilled at relationship building, influencing and leadership, driving accountability without control
- Strong analytical, critical thinking and problem solving skills
- Skilled at navigating through ambiguity, complexity and changes
- COPC certified
- Proficiency in Filipino or other South East Asian languages are desired
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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