Citi Group Business Risk Control Sr Analyst - Operational Reviewer Hybrid 

United States, Missouri, O’Fallon 

38722739

The Operational Reviewer is an experienced professional with mortgage servicing risk and control testing experience. The candidate must have strong written and verbal commination skills with the ability to work with various levels of management. The candidate must also have a good understanding of regulatory, agency, state, and contractual requirements with referred experience in Flood Disaster Protection Act requirements. Must be able to communicate and document control testing results completely, timely and accurately.

Responsibilities:

• Manage and perform control testing within the first line of defense for Mortgage Servicing activities in adherence with applicable regulatory, agency, state, and Citi contractual requirements.
• Effectively communicate the validation and control testing process, status, and results to senior management, business, and risk partners.
• Document and review reports that clearly articulate the results/conclusions of validation or testing activities.
• Effectively escalate concerns or issues to direct management and key stakeholders as appropriate.
• Manage and update control testing procedures and process flow documents.
• Identify and implement efficiencies and process improvements.
• Provide credible challenge and recommendations to management and other key cross functional stakeholders.
• Works with technology teams to develop automated solutions for control design and testing strategy.
• Assist in managing change to ensure an effective risk management program.
• Review, research, and provide test of one and other required documents applicable to audit and regulatory requests.
• Ensure effective and appropriate testing, validation, and documentation of review activities for controls testing according to standards and other applicable policies, procedures, and tools.
• Assist with resolving issues and correction action plan activities that result from control testing findings.
• Collaborate and consult with colleagues, internal partners, management, and lines of business regarding risk management.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Preferred Candidate has 3-5+ years of relevant experience in one more of the following areas: Internal Audit, Compliance, Operational Risk, or Quality Control Testing.
• 3-5+ years in Mortgage Serving with detailed knowledge of Black Knight (ICE)/MSP servicing systems.
• Advanced comprehension and experience of Flood Disaster Protection Act requirements.
• Strong written and verbal communication skills.
• Must have the ability to articulate complex and sensitive issues to management, Business Activity Owner.
• Strong critical thinking skills requiring sophisticated analytical thought to compare complex alternatives and select a solution.
• Applies creativity to problem analysis and resolution in complicated situations.
• Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency.
• Ability to exercise sound, timely and critical judgement when making decisions.
• Must be able to manage multiple deliverables/tasks/projects at any given time and comfortable shifting work as priorities change.
• Ability to work independently, multi-task, and take ownership of various analyses or reviews.
• Excellent analytical and critical thinking skills
• Advance Excel skills
• Expert Regulatory Knowledge
• Investigative skills in default governance
• Ability to review data and assess findings with Internal Audit.

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

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