JPMorgan Technology Support Lead - Major Events Incidents 

United States, Texas, Plano 

386443966

Job responsibilities

• Efficiently manage crisis-level events from beginning to end, including assessment and communication of impact to internal and external clients
• Collaborate with Technology and Operations partners on large scale, complex issues
• Process complex, highly technical incidents unfolding real-time in a fast-paced environment and simultaneously provide meaningful, concise field updates in a business-friendly language
• Hold Office Hours (audience of 200-300 cross-LOB) providing business status updates and additional impacting workstreams
• Exhibit superior ability to structure and scope complex problems with managing (sometimes competing) workstreams that may span several months
• Process the execution of client event impact lists for major events

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• 7+ years of progressive leadership experience
• Demonstrated excellence in ability to communicate effectively to multiple levels of management (inclusive of C-Level management), both written and verbal (a writing sample may be required as a part of the candidate selection process)
• Strong knowledge of the merchant services industry, products, and services with a strong technical acumen
• Project management skills

Preferred qualifications, capabilities, and skills

• SQL and AWS Experience
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership-level audience
• Self-starter with excellent analytical and problem–solving skills.
• Ability to work independently and develop a creative way to achieve goals